Privacy Policy

Last revised date: November 1, 2023

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is critical to us, and the following will inform you about the information we may collect, how we use it, and how you can contact us if you have any questions.

1. What information are you collecting?

We collect personal information to identify you individually, such as your name, mailing address, phone number, email address, or credit card number.

We also collect non-personal information, such as a domain name, Internet browser, and operating system, as well as which of our web pages you have accessed.

2. How and when do you collect this information?

We collect personal information from you when you provide it to us. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, mailing address, email address, and other information requested in the registration process.

If you communicate with us regarding our website or our services, we will collect any information that you provide to us in any such communication.

2. a. Do you use cookies?

Yes. A cookie is a small piece of data sent to your Internet browser from a web server and stored on your computer's hard drive. Cookies are used to provide you with a customized experience. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice, and you can still enjoy our website if you choose not to accept cookies.

3. How is my information used?

We use your information primarily to provide you with products, services and support through our online portals. We may use your data to improve our offering and cater to our customers' needs. Furthermore, we will use your information for ongoing marketing emails to provide you with current company and industry news; you can opt out of receiving these from the footer of the email.

4. How is my information protected?

We follow generally accepted industry standards to protect the personal information submitted to us during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. a. What safeguards are in place?

We protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. We have integrated security measures into the design, implementation and day-to-day operating practices as part of our commitment to protect the personal information it holds.

5. Will you disclose the information you collect to outside third parties?

We use third-party applications to deliver marketing activities and our services. We will not sell or otherwise provide the information we collect to outside third parties for direct or indirect email marketing.

We will disclose personal information or an IP address when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company,
Protect and defend the rights or property of our website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our website or its related properties.

6. Do you obtain any of my personal information from third-party sources?

From time to time, we may receive personal information about you from third-party sources (including Google, Hubspot, HotJar, and CallRail). We have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. The types of information we collect from third parties include contact information and job titles. We use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you.

For example, we use Google Analytics, Google AdWords Conversion tracker and other Google services that place cookies on a browser across the website. These cookies help us increase the website’s effectiveness for our visitors, and these cookies are set and read by Google. To opt out of Google tracking, please visit this page.

We use AdWords remarketing and interest, intent and demographic data to market our site across the web. We place a cookie on a browser, and then a 3rd party reads these cookies and may serve an ad on a 3rd party site. You may opt-out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by other networks, you should also visit the Network Advertising Initiative opt out page.

7. Does this privacy policy apply when I access third-party Websites?

You may be able to access third-party websites directly from our website, and this privacy policy does not apply when you access such websites. We cannot control how third parties may use the personal information you disclose to them, so you should review the privacy policy of any third-party website you visit.

8. What else should I know about my privacy when online?

Please keep in mind that whenever you voluntarily disclose personal information online — for example, through email, discussion boards, or elsewhere — that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

9. General Data Protection Regulation (GDPR) for EU residents

Acro Commerce aims to be compliant with GDPR for those covered. About GDPR and who’s covered.

In short, the GDPR aims to protect the “personal data” of EU residents — including how the data is collected, stored, processed and destroyed. The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for collecting and processing the personal information of individuals within the European Union (EU). The GDPR sets out the principles for data management and the individual's rights while also imposing fines that can be revenue-based. The General Data Protection Regulation covers all companies that deal with the data of EU residents. GDPR came into effect across the EU on May 25, 2018.
You own the data we collect from you, and you have the right to have your data deleted, rectified and returned.
We only collect data that has a specific purpose, such as providing better content and messaging.
If we have a breach of your data, we will notify you as soon as we know about the breach.
For more information or questions, contact us at: privacy@acrocommerce.com.